Shipping policy

All orders are processed within 1 to 2 business days ( excluding weekends and holidays) after receiving your order confirmation.  You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Free Shipping over $49.00

Offer excludes all pond liners and items with an oversize symbol.

For calculated shipping rates:  Shipping charges for your order will be calculated and displayed at checkout.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.  Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at support@ponduniverse.com with your name and order number, and we will look into it for you.